Frequently Asked Questions

Find answers to commonly asked questions about our international payment services, fees, processes, and support.

What payment methods do you support?

We support multiple payment methods including SEPA, FedWire, ACH, and SWIFT transfers, depending on the destination country and specific requirements. Our platform works with USDT (TRC20, ERC20, TON) and USDC (ERC20) stablecoins on multiple blockchain networks.

What are the fees for your services?

Our fees vary based on the currency pair and monthly transaction volume:

  • Coin/$: 0.5% to 1.5% depending on volume
  • Coin/€: 0.6% flat rate
  • Coin/Other currencies: 0.85% to 1.85% depending on volume

For detailed information, please refer to our Tariffs section.

How long does the payment process take?

Typical processing times are:

  • Cryptocurrency transfers: Confirmation times vary by blockchain (typically 10-60 minutes)
  • Fiat currency conversion: 1-2 business hours
  • Bank transfers to the recipient: Depends on the destination bank and method (SEPA: same day to 1 business day, SWIFT: 1-3 business days)

What verification documents do I need to provide?

For Individuals:

  • Valid passport or government-issued ID
  • Proof of address (utility bill, bank statement, less than 3 months old)
  • Source of funds declaration

For Businesses:

  • Certificate of incorporation
  • Articles of association/Memorandum
  • Proof of registered address
  • Director register
  • Shareholder register
  • Identification documents for directors and beneficial owners (25%+ ownership)
  • Corporate structure diagram (for complex structures)

Which countries do you support?

Our partners offer services to clients in most countries worldwide, with exceptions for jurisdictions under comprehensive international sanctions. Ultimate beneficial owners and directors must be residents of countries not under comprehensive international sanctions and must not be on sanction lists themselves.

Please contact us directly to confirm eligibility for your specific country.

How secure is your payment system?

Our payment system prioritizes security through:

  • Partnering with licensed and regulated financial institutions
  • Utilizing blockchain technology for transparent and immutable transaction records
  • Implementing industry-standard encryption for all communications
  • Following strict KYC/KYB procedures to prevent fraud
  • Conducting regular security audits and assessments

Do you offer customer support?

Yes, we provide dedicated customer support through:

Our team is available to assist you during regular business hours.